Client Instructions for
Medical Records Requests

 
HealthMark Group is a trusted provider that helps practices like ours manage the release of medical records. We chose to partner with HealthMark to streamline the process and get you your records faster and more efficiently. 
 

How do I request my medical records?

Once you enter your email, you’ll receive an email with HealthMark to log in (no username or password required!). Click on the “submit request” button and follow the prompts from there. You’ll receive an email as soon as your records are available for download. 
 
Do I have to remember another username and password? 
Nope! HealthMark’s Request Manager uses email verification and secure links to get you your records quickly, efficiently and securely – and without yet another username and password to remember! 
 
How long does it take to process requests? 

We work to fulfill record requests as quickly as possible.  Many requests are completed in as few as 8 business hours, and most are processed within a few business days.

Some requests may require additional review and could take longer.  Please note that, under HIPAA guidelines, processing may take up to 30 days.  If additional time is needed, you will be notified in accordance with applicable regulations.  If you have questions about the status of your request, please reach out to HealthMark at status@healthmark-group.com for an update.

Need more help? 

You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by clicking here: https://www.healthmarkgrouphelp.zendesk.com/hc/en-us

Having Trouble?

If you’re having trouble accessing the Request Manager, watch this step-by-step video guide for help requesting your medical records.